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Senior Application Support

Major Accountabilities: 

-Provide advanced application support and assistance related to applications and other tech tools and products for scientist and medical specialists within pharmaceutical environment. 

-Application support – calls / tickets / user interaction 

-Provide prompt responses to questions from client’s site (scientists, medical experts) 

-Documentation of problems and knowledge database creation 

-Regular reporting and Process Improvement activities if needed 

-Consult with IT experts, if the appropriate course of action in unclear.

Requirements: 

-Ideally you have already some experience in the field of bio/chemistry/pharma, especially knowledge of the scientific research process 

-At least four years of experience within technical support / application support in IT field 

-Strong problem solving / analytical abilities as well as excellent communication skills 

-Attention to detail and ability to multi-task talking to customers while performing technical computer work 

-Ability to work independently as well as willing to follow direction and best practices 

-Team player and supportive persona 

-Fluency in English (spoken and written) 

-Candidates have to declare Criminal record extract not older than three months

The company offers:

-Broad range of activities, tasks and projects 

-Further development and professional advancement 

-Friendly and international working environment 

-Competitive salary and various benefits 

Extras, Bonuses:

-Meal vouchers (100,- CZK; 55% paid by D-ploy) 

-5 weeks of vacation (1 additional day after 2 years in D-ploy) 

-2 x 2 Sick days yearly (2 days per year in case you will start in July) 

-Fishing for friends program – our referral program 

-Vouchers (B-day voucher, wedding and new born surprise) 

-Multisport Card (50% is paid by D-ploy – so it´s 325,- CZK/card/month) 

-Refreshments in D-ploy office - Various D-ploy events 

-Individual professional growth – depends on the position/team/your preferences and it´s discussed together with your Team Leader and HR