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Senior Application Support
Major Accountabilities:
-Provide advanced application support and assistance related to applications and other tech tools and products for scientist and medical specialists within pharmaceutical environment.
-Application support – calls / tickets / user interaction
-Provide prompt responses to questions from client’s site (scientists, medical experts)
-Documentation of problems and knowledge database creation
-Regular reporting and Process Improvement activities if needed
-Consult with IT experts, if the appropriate course of action in unclear.
Requirements:
-Ideally you have already some experience in the field of bio/chemistry/pharma, especially knowledge of the scientific research process
-At least four years of experience within technical support / application support in IT field
-Strong problem solving / analytical abilities as well as excellent communication skills
-Attention to detail and ability to multi-task talking to customers while performing technical computer work
-Ability to work independently as well as willing to follow direction and best practices
-Team player and supportive persona
-Fluency in English (spoken and written)
-Candidates have to declare Criminal record extract not older than three months
The company offers:
-Broad range of activities, tasks and projects
-Further development and professional advancement
-Friendly and international working environment
-Competitive salary and various benefits
Extras, Bonuses:
-Meal vouchers (100,- CZK; 55% paid by D-ploy)
-5 weeks of vacation (1 additional day after 2 years in D-ploy)
-2 x 2 Sick days yearly (2 days per year in case you will start in July)
-Fishing for friends program – our referral program
-Vouchers (B-day voucher, wedding and new born surprise)
-Multisport Card (50% is paid by D-ploy – so it´s 325,- CZK/card/month)
-Refreshments in D-ploy office - Various D-ploy events
-Individual professional growth – depends on the position/team/your preferences and it´s discussed together with your Team Leader and HR Salary : Salary: 870000 AMD |